We get it, sometimes guests may cancel at the last minute, and things come up. Because of this, we only have a cancellation fee if you cancel after 4 pm before the cleaning day or on the same day as the cleaning ($30 cancellation fee). If the cleaner shows up to a cleaning due to an owner or property manager scheduling error, a $65 trip charge will apply. This charge is because if the cleaner does not clean that day, they don't get paid, and they clear the agenda for you. To be fair to the cleaner, we have to charge for the wait or reschedule.
